Security Meets Hospitality: Crime Prevention through Collaboration with Your Visitors Webinar

Security strategies often translate into an iron fist or velvet glove approach; a philosophical dichotomy that is growing every year. You either lose the notion of customer service or you sacrifice efficacy.

We chose to merge security concepts with hospitality to bring a new (and more holistic) security policy. This was applied in several Ghent municipal museums (Belgium). The Ghent museums are frontrunners on security and art crime prevention, but in a country with a high-risk appetite concerning these topics. Accessibility, convenience, and enjoyment for the public remain top priorities.

We will show through three tactics how we seek to instill responsibility, collaboration, and situational awareness in our museum visitors. We’ll talk about nudging, empowerment, and shared worth.

Learning Objectives

Upon completion, participants will be able to:

• weigh the relationship between hospitality and security with understanding and respect for both perspectives;
• assess the impact of hospitality and security on the tasks of the different profiles employed in museums;
• apply the techniques discussed in their own environment and in line with their own objectives.

Presenters*

Kim Covent 
Advisor, Chief of Staff’s Office, Ghent Local Police

Kim Covent is an advisor with the Ghent local police and has over 14 years of experience in communications and policy at the local level. As an international speaker, she presents and educates on observation techniques, nonverbal communication, and proactive security. She uses gamification and action learning in spotting and understanding deviant behavior and criminal attacks.

*Note:  Speakers and content are subject to change without notice.

Topic: Crime, Physical and operational security

Credit Information

Completion of this webinar is eligible for 1 CPE credit.  CPE credits for ASIS-sponsored webinars will be updated in your user profile within 48 hours of completion.  Self-reporting of CPE credits is not required.