Safeguarding Your Organization Through Effective Crisis Resolution: Comparing J&J Product Tampering and London Whale Methodologies

In recent times, responsible organizations/companies have been legendary for zooming their searchlights on individuals with diverse expertise to lead their security teams. With Incident Management and Crisis Resolution steadily becoming an integral part of the ‘Security Function,’ Security Leaders must be armed with the basic knowledge of managing incidents before they escalate to crisis. This is crucial as ill-managed incidents often have overarching consequences on reputation, perception, H&S, Financials, etc. The essence of this presentation is to walk participants over the nitty-gritty of crisis resolution through real-life case studies of two top multinationals, JP Morgan Chase and Johnson & Johnson, approaches to incident management that made global headlines leading to substantial reputational and financial impacts.

Learning Objectives

• Participants will learn the fundamentals of incident management and crisis resolution with practical examples.
• Participants will be able to know the requirements for being an expert crisis resolution professional through the opportunity to compare two professionally and unprofessionally managed incidents.
• Participants may consider diversifying their skillsets by considering courses, coaching, and mentorship programs on incident management and crisis resolution after the session.

Presenter*

Victoria Nkemdilim Ogbuehi, CPP, PCI
Coca-Cola HBC
Senior Risk & Resilience Manager

Victoria has distinguished herself as a globally recognized security professional. She remains the first to have won the Outstanding Security Performance Awards (OSPAs) in all three individual categories. She is currently the 'Security Manager of the Year,' recognized by the Security and Fire Excellence Awards, and the first African to be recognized in that capacity. Victoria has distinguished herself as a security professional with the advantage of gaining experiences from the public service and the diverse roles she has occupied in corporate security. With a robust global presence, Victoria is undoubtedly one of Africa's most celebrated and decorated security professionals. She has distinct expertise in general security operations, intelligence, investigations, security risk management, enterprise risk management, Incident Management, Crisis Resolution, Business Continuity Management, Leadership of cross-functional teams, and budgeting & financial control, among others. She is a great industry volunteer leader with tremendous accomplishments to her credit.

*Note:  Speakers and content are subject to change without notice.

Credit Information

Completion of this webinar is eligible for 1 CPE credit.  CPE credits for ASIS-sponsored webinars will be updated in your user profile within 48 hours of completion.  Self-reporting of CPE credits is not required.