Human Side of Crisis Management

All crises are human crises. Effective crisis response hinges on attending to the needs and concerns of involved and impacted stakeholders. People feel entitled to a straightforward and highly effective management response. If inadequately addressed, human-related complications and barriers arise, e.g., misunderstandings, non-compliance, hostilities, outrage, security concerns, and blame. Learn take-and-use methods for addressing concerns of all stakeholders, defusing human-related complexities and accelerating post-crisis recovery.

Learning Objectives

Upon completion, participants will be able to:

• Identify components of a comprehensive Human Impact Program for employees.
• Identify and address the needs of all impacted external stakeholders.
• Execute management guidelines for effectively accelerating employees return to work.

Credit Information

CPE credits for ASIS-sponsored webinars will be updated in your user profile within 48 hours of completion. Self-reporting of CPE credits is not required.

Presenter

Bruce T. Blythe
Chairman/Crisis Management Consultant
R3 Continuum

Bruce T. Blythe is an internationally acclaimed crisis management specialist who provides crisis preparedness, crisis response, and strategic crisis leadership services worldwide. His organization (R3 Continuum) responds to crises 1500 times on average per month. He's a clinical psychologist and author of Blindsided: A Manager's Guide to Crisis Leadership (2014). Former U.S. Marine Corps Military Police Officer and consultant to the FBI on workplace violence and terrorism. He speaks annually at 50 conferences worldwide with specialties in crisis preparedness, workplace violence, human side of crisis, and strategic crisis leadership.