Transforming the Global Security Operations Center (GSOC) from Obsolete to Elite Best of GSX 2025 Conference Recording

Discover how Brian K. Tuskan, VP & Chief Security Officer, and Michael Civitano, Sr. Security Manager, revolutionized ServiceNow’s Global Security Operations Center (GSOC). Learn how they replaced an in-house, on-premise GSOC and fragmented operation staffed by repurposed security guards with a world-class GSOC-as-a-Service model. Using commercial off-the-shelf SaaS technology and the power of AI, they built a scalable, extensible GSOC managed by expert operators and analysts. This innovative solution seamlessly oversees a Fortune 500 global portfolio, adapting to risk and service needs. Gain actionable insights into the evolution of GSOCs and the strategies to transform legacy systems into cutting-edge, AI-powered security hubs.

This session was originally presented at GSX 2025.