Dealing with Customers Who Present Signs of Impairment or Intoxication
Nonmember Price: $25.00
Member Price: $20.00
Learn how to equip and empower security operations staff to deal with issues surrounding impairment. This session was originally presented at GSX 2018.
Trends in litigation show an increase in negligent security cases brought against businesses that fail to train staff on how to identify, interact with, and manage persons displaying signs of impairment or intoxication.
-Learn how to expand a passive observe report into an active model.
-Consider what behavioral cues to look for through examples of interactions, how to transition to another policy incorporating other resources, and ways to properly articulate events.
-Gain knowledge on how to transition security operations to better equip and empower staff to deal with issues surrounding impairment.
Executive Director of Security
Eldorado Resorts, Inc.
Chief Executive Officer
Kolins Security Group
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