Dealing with Customers Who Present Signs of Impairment or Intoxication

Trends in litigation show an increase in negligent security cases brought against businesses that fail to train staff on how to identify, interact with, and manage persons displaying signs of impairment or intoxication.

-Learn how to expand a passive observe report into an active model.

-Consider what behavioral cues to look for through examples of interactions, how to transition to another policy incorporating other resources, and ways to properly articulate events.

-Gain knowledge on how to transition security operations to better equip and empower staff to deal with issues surrounding impairment.

Presenters

Darrell Clifton
Executive Director of Security
Eldorado Resorts, Inc.

Russell Kolins
Chief Executive Officer
Kolins Security Group