Best of GSX+ 2020: Violence De-escalation Techniques That Work
The best violence de-escalation strategies require providing customers with security, empathy, and support. Numerous techniques emphasize and confirm the benefits and value of these strategies. This session showcases proven techniques and describes how and when to use them and gives businesses the power to build a "zero incidents" culture. Come away with 50 de-escalation techniques that work.
This session was originally presented at GSX+ 2020.
Jim Sawyer, CPP
Seattle Children's Hospital